McMaster does away with last reference desk!

Post #1

http://ulatmac.blog.lib.mcmaster.ca/2010/07/15/reference-desk-gone/

Post #2

http://ulatmac.blog.lib.mcmaster.ca/2010/07/22/reference-desk-gone-2nd-post/

Not sure what to make of this.  My own experience on the reference desk suggests that the students do not know where to start when looking for information.  McMaster’s statistics would suggest otherwise.  I wonder if it isn’t possible that reference statistics went down for reasons other than user technical savvy.   Service may not have been what it used to be, or perhaps the marketing of the library itself was not as effective as it had been in the past.  It appears there might be room here for further research.

The idea of embedding librarians in programs or courses is appealing however.

Advertisements

No comments yet

Leave a Reply

Fill in your details below or click an icon to log in:

WordPress.com Logo

You are commenting using your WordPress.com account. Log Out / Change )

Twitter picture

You are commenting using your Twitter account. Log Out / Change )

Facebook photo

You are commenting using your Facebook account. Log Out / Change )

Google+ photo

You are commenting using your Google+ account. Log Out / Change )

Connecting to %s