McMaster does away with last reference desk!
Not sure what to make of this. My own experience on the reference desk suggests that the students do not know where to start when looking for information. McMaster’s statistics would suggest otherwise. I wonder if it isn’t possible that reference statistics went down for reasons other than user technical savvy. Service may not have been what it used to be, or perhaps the marketing of the library itself was not as effective as it had been in the past. It appears there might be room here for further research.
The idea of embedding librarians in programs or courses is appealing however.